We make a significant investment on the development of our Tour Managers / Guides. With regular training sessions focusing on incident management, practical field experience, and adapting to the expectations of various partners, our Tour Managers and Guides are aware of your travellers' needs, and we make every effort to match them to your profile. Our on-the-ground team performs thorough quality assurance checks several times a month to ensure that our representatives and assets meet the highest standards.

The customer experience team at Gateways of Europe uses a sophisticated feedback management system. As an extension of your business, we can instantly share detailed internal trip reports and collect customer feedback on your behalf. Using our system, feedback can be collected, analysed, and acted on quickly, without the delay and cost of a third-party supplier

The world isn't perfect, and things can change unexpectedly. To be prepared to deal with difficult situations when they arise, we have fine-tuned an incident and crisis management system that ensures a quick and effective response to any on-the-ground issues. Yes, we have a LIVE dedicated department to monitor all services on the ground in real time

Tailor-made and retail partners have access to exciting experiences that have been specifically curated for free independent travellers (FIT). Our reservations team has been trained on your specific needs to ensure that competitive quotes are accurate and delivered on time, allowing you to focus on your clients. The Van Chauffeurs and Guides are available to meet the needs of any market segment, they are trained professionals

Partners operating series or ad-hoc groups will feel at ease knowing Gateways of Europe has been working in this space for over 25 years. Working with our sales and account management teams gives you access to product enhancements, exclusive rates, on-the-ground feedback, and guide training, ensuring that each group has a unique experience.

Our sales team is in your area for all partners, ensuring same-day responses to critical questions. Our commitment to white-labelling ensures that your brand is always front and centre, from the airport welcome signboard to the day travellers depart. Gateways of Europe has a comprehensive incident and crisis response system in place to ensure a quick and effective response to any on-the-ground issues.